Policy | Terms and Conditions

Deposit and Payment Terms: To secure your picnic date, a 50% non-refundable deposit is required to confirm your booking. The remaining balance must be paid 7 days before your picnic. Please note, we only set up your picnic after receiving full payment.

Cancellation and Rescheduling Policy: We understand plans can change. You can reschedule your picnic if it's more than 72 hours before the scheduled time. However, cancellations or rescheduling within 72 hours of your picnic are not possible. If you don't provide a 72-hour notice to cancel or modify your booking, the deposit will be retained and cannot be used for a future picnic. While we don't offer refunds, we can provide credit for future services.

Weather Considerations: Since weather can sometimes disrupt plans, please monitor conditions closely. If the forecast for your picnic day looks unfavorable, contact us the day before to discuss rescheduling to another date, without any penalties, subject to our availability.

Picnic Liability: While you enjoy your picnic, please be mindful that you are responsible for any loss, theft, or damage to our equipment. In such cases, charges may apply. For safety reasons, open flame candles are not permitted at our picnics, and we won't be liable for any incidents involving live fire. Also, please don't leave your picnic unattended. If you need to wrap up early, just message us 15 minutes in advance, and we'll be there to pack up as soon as possible.

The Event may be rescheduled due to emergency or bad weather free of charge. In case of bad weather conditions, it is the client's responsibility to provide an alternative location for the setup or reschedule the setup for another date. In case of rescheduling the event the 50% deposit paid by the client to secure the booking is moved over to the new date and is applied towards the future setup. Affluensia Inc. shall fully indemnify, hold harmless from all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney's fees and costs). Affluensia Inc. is not liable for any damages or disruptions reported by a third party.